Sean Hicks, CEO, NewLeaf Service Contracts Inc
Sean has been in the retail service and service contract business for more than 30 years. In 1986, Sean began his career with Sears by managing various service operations in the Southeast. Here, he learned how to operate call centers, run field service operations and sell service contracts. Sean eventually took his talents to Montgomery Wards, where he led the company’s field service operations with more than 135 locations across the United States. Later, Sean joined Warrantech to help grow one of the leading third-party service contract administrators in the United States at the time. In 2011, Sean and Rick Gavino started New Leaf Service Contracts to bring "a whole new approach” to the service contract industry by building innovative products and providing customizable program capabilities.
Matt Wrobel, Sales Director - Field Service Management, CSG
Matt Wrobel is the Sales Director for Field Service Management at CSG. Matt is responsible for designing and executing CSG’s global go-to-market strategy for the Field Service Management portfolio of products. Prior to CSG, Matt was the Vice President of Sales and Marketing for PlusOne Solutions, a company that qualifies and manage compliance of service providers for companies with contractor based service networks. He also has 20 years of experience working with the trucking industry to assist with compliance on a variety of Federal safety regulations. Throughout his career, Matt has been an active participant in many industry trade associations and has conducted hundreds of speaking and training sessions on a variety of topics.
Mark Seaman, Data Scientist, CSG
Mark Seaman is a Data Scientist within CSG’s Business Intelligence Practice, where he utilizes machine learning and other statistical techniques to drive insights and provide predictive analytics for CSG’s various products and services. Some of the projects Mark works on include: natural language processing, churn prediction, workforce optimization, and time series forecasting. Prior to working at CSG, Mark helped solve optimization problems in the brewing industry and led acquisition evaluations in the energy space.
Who Should Attend:
Senior Management from:
• Home warranty service contract providers
• Extended service contract third party providers
With Responsibility for:
• Contractor operations/relations
• Service provider network
• Service operations and claims
• Field technician operations
For more than 35 years, CSG has been a trusted partner to some of the most well-known brands, providing solutions and services that help companies around the world monetize and digitally enable the customer experience. Operating across more than 120 countries worldwide, CSG manages billions of critical customer interactions annually. And we do it with a singular focus – an obsession – on our customers’ success.
CSG is a leading provider of revenue management and digital monetization, payments and customer engagement solutions that help our customers:
• Improve customer engagement and reduce churn
• Reduce operating expenses and run their businesses more efficiently
• Quickly launch new digital services and enter new markets
• Compete and win in an ever-changing global marketplace
CSG’s Customer Communication Management (CCM) portfolio is utilized to send over 1.5 billion messages to their end-users each year across a diverse set of channels including print, SMS, email, online, and automated voice. CSG CCM provides flexible, personalized customer communications management and field service management solutions in an integrated approach to help deliver a unique customer experience across all digital and traditional channels. CSG is the trusted partner for driving digital innovation for hundreds of leading global brands, including AT&T, Charter Communications, Comcast, DISH, Eastlink, Formula One, Maximus, MTN and Telstra. To learn more, visit our website at csgi.com and connect with us on LinkedIn, Twitter and Facebook.