The current market chaos presents an unprecedented opportunity to gain a significant competitive advantage during Open Enrollment! It all rests on your front-line, market-facing staff and how well trained and equipped they are.
It is imperative that your prospective sales and marketing teams are prepared to meet the demands of Medicare Open Enrollment in today’s post-pandemic environment.
Open enrollment is often stressful. And now you’re facing the ramifications of a pandemic changing all of the norms. Your organization must be planning now to adapt new hiring and learning plans. We’ll talk about how to evaluate your options to “go virtual” and implement with success. Forget everything you think about e-Learning and join us to learn how to evaluate new programs and make the shift to virtual training in this informative session!
This webinar will help you develop a readiness check list of your hiring and training programs and take necessary and timely corrective action. You will learn from the experts:
•How to do a “Readiness Audit” to accurately assess your current situation
•Understand all the options available to effectively “go virtual”
•Determine what content is worthy of “conversion” to virtual learning and what content needs a rebuild
•Improve your virtual learning plans rapidly with our quick tips and tricks
•Rapidly implement a virtual training program to get your staff up-to-speed efficiently and effectively
•Re-train when necessary to accelerate adoption of digital tools
•Ensure a seamless interaction for a prospective member from initial contact and assessment to on-boarding
CAROL FAHY, FOUNDING PARTNER, ZELUS CONSULTING GROUP
Carol is a seasoned executive with over thirty years of experience in both private industry and consulting. Carol has worked with various clients to improve their operation by reducing costs, increasing revenue, and improving efficiency – getting more done with the same or less people. Carol’s private and consultative career includes working across various industries, such as Health Insurance, Insurance Brokerage, Manufacturing, and Government. Her work has always focused on improving the member experience; especially in the contact center.
Carol is instrumental in defining and executing Zelus’ mission to guide companies in operational strategy development, implementation, learning and change management to deliver sustainable, measurable results. Carol has spent much of her career focused on the improvement of performance operationally through process change, system design and implementation, and people improvement by driving change through training, coaching, and performance management.
The Zelus approach has collaboration at its heart. Carol leads teams to work with clients to evaluate their core operations to precisely appraise business process, organizational design, and management effectiveness to develop actionable, results-oriented business outcomes.
Carol was a member of the Honors Program at Boston College and holds a Bachelor of Science in Business Administration. She is a Certified Professional in Learning and Performance (CPLP from ATD).
JENNY GRAHAM, FOUNDING PARTNER, ZELUS CONSULTING GROUP
An expert in operational performance and excellence, Jenny has over 20 years of experience developing and implementing innovative operational strategies to improve overall business performance and utilization. Jenny leads engagements with clients in the Health Insurance and Insurance Brokerage industries. Her functional expertise includes customer service, correspondence, claims, medical management, enrollment, brokerage servicing, policy management, underwriting operations, requirements development, and information technology.
In collaboration with executives and their teams, Jenny focuses on developing strategic recommendations that positively impact the customer experience by vastly improving internal processes and management. Jenny leads instructional design teams, develops member-centric operating models, best-in-industry training, and skills development programs. In both off- and on-shore projects, Jenny has experience handling aggressive ramp up timelines including 30-day implementations.
A recognized Project Management Professional (PMP), Certified Professional in Learning and Performance (CPLP), and a Lectora Certified Advanced Author. Jenny was a member of the Honors Program at Babson College and holds a Bachelor of Science in Business Administration.
Who Should Attend:
Medicare Advantage Health Plans:
Leaders from:
• Operations
• Contact Center
• Product
• Learning
• Marketing
• Sales
Beyond process, Zelus delivers results. Zelus helps clients build a strong operational platform through process, training, and implementation expertise. Zelus uses a flexible, critical-thinking based approach to assess and validate business challenges. We are focused on improving the customer experience by streamlining operations, boosting employee productivity and performance, and providing self-service customer tools. We work with our customers at an accelerated pace through collaboration and deep expertise in healthcare. Our experience allows us to target and resolve underlying problems by reviewing upstream and downstream processes as we work with our customers. Adaptive by nature, Zelus immerses itself, across all levels, in your business.
