Darius Bullock, Senior Business Manager – Extended Service Agreements/ Electrolux North America

Darius Bullock is currently the Sr. Business Manager for Extended Service Agreements (ESA) for Electrolux Major Appliances – North America, based in Charlotte, North Carolina. He is responsible for ESA direct marketing, pricing, and profitability strategies to differentiate the ownership solution experience for Electrolux and Frigidaire major appliances consumers. Darius is an Advisory Board member of the Global Warranty Service Contract Association and has served in multiple service contract program leadership positions since 2004 including at Electrolux, and at big-box retailer organizations such as Circuit City Stores, Inc. Darius has a Bachelor’s of Science degree in Business Administration from Walden University, and also attended the University of North Carolina at Chapel Hill, majoring in Actuarial Science.

Jimmy Bynum, President, Alexander & Preston

Jimmy Bynum founded Alexander & Preston in 2014 following a career specializing in extended protection plans and warranty. Prior to forming A&P, Mr. Bynum spent 12 years with Cat Financial Insurance Services, the extended protection plan and captive insurance division of Caterpillar, the global leader of industrial equipment. With Cat Financial, he served as Managing Director for the company’s Asia Pacific region, based in Singapore, where he successfully established Caterpillar’s extended protection programs in China and Southeast Asia.

Mr. Bynum held domestic and international leadership and advisory roles working with global industrial players throughout the course of his career. His multi-faceted background includes business development, marketing, sales and strategic alignments, as well as creation, management, and support of captive insurance entities.

Mr. Bynum served on the boards of the Global Warranty and Service Contract Association (2011 –2017), the Texas Captive Insurance Association (2015-2016), and The Oasis Center (2016 – 2020). He holds a B.S. Business Administration from the University of Mississippi.

Frank McMillan, President and CEO, Ensure Protect

Frank has over 4 decades of experience relative to the consumer products and services industries. Having held a variety of roles in businesses that are necessary for successful service contracts programs, he can seamlessly engage and integrate into most OEM, Retail, Insurance and TPA teams at any level.

Beginning In 2001, Frank started Warranty Concepts, a consulting firm, to help retailers, manufacturers, service providers, Insurance Companies and Third-Party Administrators drive their warranty businesses. In 2017 Frank officially moved Concepts from a consulting firm that helped others build their TPA’s and programs, to an independent TPA which has gone to market as “Ensure Protect”.

The mission of Ensure Protect is to deliver creative and comprehensive service contracts coupled with excellent customer service experience by using the newest technologies, accurate underwriting, and an attitude that is committed to the people that sell and buy service contracts.

Jim Rushton, VP/GM B2C Service Solutions, Mize

Jim Rushton is VP/GM for the Business to Consumer (B2C) Service Solutions Segment and is responsible for driving revenue growth and customer satisfaction.

Prior to joining Mize, Rushton served as Senior Manager Software Marketing and Business Development at Service Bench where he managed the company’s strategic marketing/business plan for Cloud-based Field Service Business Management software.

He was also the National Service Manager at AIG Warranty and Vice President, Software Product Marketing and Business Development at Service Power where he was instrumental in adding new branded manufacturer customers such as Whirlpool, GE Appliances, and Frigidaire.

Jim is responsible for developing and implementing the company’s product roadmap and business development strategy targeted to consumer durable goods industries through various service supply chain partners including OEMs, service and repair companies, retailers, and parts distributors. He also plays a critical role in leading Mize’s program management initiatives.

Jim holds a Bachelor of Science degree in Business Administration and Management from Jones College, Jacksonville, FL and is the immediate past president of the Professionals Servicers Organization of California.